When to expect the report:
● Reports will be sent by the close of business the day following the inspection, if not sooner.
● Our technicians are happy to answer questions throughout the inspection process but do not PASS or FAIL a system in the field or give
pricing if repairs may be needed. All pictures and information are reviewed by the field supervisors before the report is released in its
entirety to the ordering party.
Appointment Times:
We do our best to keep the appointment date and arrival window. If weather conditions prevent the inspection, we will reschedule as quickly as possible as we understand that you may be under a contingency deadline.
Return Site Visit – Limited hand digging up to 2’:
To maintain our schedule, should either the septic tank or the distribution box, probe at over 2’ deep we would need to get permission to make a return site visit with a small machine to excavate and inspect the dbox/septic tank. This would also apply if a tank or dbox is in hard, compacted dirt or gravel, in an area such as driveway or path. The cost for the return site visit is $500.00.
Ways to pay Inspection Fees and/or repairs:
At closing - If clients would like to pay their invoice at closing, we will need the name of the title company and the point of contact information so we can forward the invoice to them.
Cash or Check – If clients are meeting our technicians at the property, they are welcome to pay in cash or by check and we will send a paid receipt along with the report.
Credit Card/Debit Card – invoices can be paid online. A link can be sent to their email address which will direct them to a secure site. A 3.5% credit card processing fee does apply.
Once the inspection has been performed it must be paid for. If the contract is cancelled and the transaction does not close, it is the responsibility of the ordering agent to notify our office and ensure that their clients pay for the inspection.
Ms. Utility (811):
All properties that we inspect are marked by Ms. Utility. This is a precautionary measure to protect the property and our technicians. Nothing is needed from the property owner or agents, no one needs to present, there is no charge for this service and the utility markers will not need access to the inside of the home.
Trip Fee:
If technicians arrive at the property but are not able to perform the inspection due vehicles, boats, RV’s, locked gates, lawn ornaments, fountains, or excessive amounts of debris impeding access to the septic components, a trip fee of $250.00 will be applied.
Cancellations:
Inspections can be cancelled up to 8:00 a.m., the morning of the inspection. Please call, text or email our office. Texts can be sent to the office number, 540.695.4019 or email:
[email protected]. If the cancellation is made after our technicians are enroute to the property, the trip fee will apply.